FAQ'S
Frequently Asked Questions
How can I contact Nidoras?
You can reach us anytime at info@nidoras.com. Our customer support team is here to help with anything you need, fast, friendly, and reliable.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
We ship directly from our trusted fulfillment partners in the US, Europe, and Asia. This allows us to deliver efficiently and keep costs low savings we pass on to you.
Can I change or cancel my order?
We process orders quickly, so if you need to make changes or cancel, email us at info@nidoras.com within 12 hours of placing your order. After this window, changes cannot be guaranteed but once your order arrives, you can return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal for a secure and flexible checkout experience.
When will my order be processed?
Orders are processed Monday to Friday, typically within 1–3 business days. Orders placed on weekends or holidays will be processed the following business day. Please allow for extra time during peak seasons or sale periods.
How long will it take to receive my order?
Once you place your order, we’ll process it within 1–3 business days. After that, you’ll receive a tracking number via email so you can monitor your delivery every step of the way.
Delivery times vary by location, but most customers receive their orders within:
7–15 business days in the US, UK, Europe, Australia, and Canada
10–20 business days for other international destinations
At Nidoras, we use a smart fulfillment model that ships directly from our production partners. This allows us to minimize waste, reduce excess storage, and keep our environmental impact low. While passing savings on to you. It’s more sustainable, but slightly slower than express shipping.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Just contact us at info@nidoras.com, and we’ll take care of it.
Will I be charged customs or taxes?
Depending on your country, you may be required to pay import duties or taxes once your order arrives. These charges are the responsibility of the customer and vary by location. For details, please contact your local customs office.
How do I return an item?
If you’re not 100% satisfied, we’ve got you. Just email us at info@nidoras.com to start the return process. Items must be unused and in original packaging.
What if the item I received is defective, incorrect, or damaged?
Please contact us right away at info@nidoras.com with your order number and clear photos of the issue. We’ll resolve it fast whether that means a replacement or a refund.
When will I receive my refund?
Refunds are processed to your original payment method. If you paid by card, your bank may take 7–10 business days to reflect the refund. If you haven’t seen it after that time, we recommend contacting your bank or card provider directly.