Returns and Refund Policy

Last updated: October 30, 2026

Store: Nidora
Legal seller: NIDORA
Business address: 2200 valor way Virginia 22191
Email: raulishmuller@gmail.com
Telephone: 2092318530

1. Our 9-Day Return Policy

We offer a 90-calendar-day period to notify us that you wish to return physical products purchased from Nidora because you have changed your mind. This period starts on the day after you, or a person you designate other than the carrier, receive the products.

You do not need to provide a reason.

For products from a single order delivered separately, the period starts on the day after receipt of the last product.

Where applicable law provides a longer period, an extension of a deadline, or more favorable rights, those rules will apply.

This change-of-mind period does not limit your rights concerning defective, damaged, incorrect, or otherwise non-conforming products.

2. How to Start a Return

Notify us at raulishmuller@gmail.com or send a clear withdrawal statement to our business address above.

Please include your name, the products you wish to return, and your order number or other reasonable proof of purchase so we can identify the transaction. An original paper receipt is not the only acceptable proof of purchase.

You may use the optional withdrawal form at the end of this policy, but it is not compulsory. Any other legally valid method of communicating withdrawal remains available.

Your timely withdrawal notice does not require our prior approval. We will acknowledge it and provide practical return instructions.

Send the products to the return address listed above within 14 calendar days after communicating your decision, unless a longer period applies by law or we arrange collection. The deadline is met if you send the products before it expires.

Do not send products to the manufacturer or another address unless we confirm that it is authorized to receive your return. Our delay in providing necessary instructions will not be used to deny your rights.

3. Product Condition

You may inspect and handle a product as reasonably necessary to establish its nature, characteristics, and functioning, including trying on clothing as you would in a store.

Please return the product with its accessories and components. Include original packaging and tags where available and package the return securely. Missing original packaging or tags will not automatically invalidate a return.

Where permitted by applicable law, we may deduct an amount reflecting diminished value caused by handling beyond what is necessary to inspect the product. We will explain and substantiate any deduction.

We do not charge a fixed restocking fee. We will not deduct amounts for defects, damage, or missing components for which we are responsible.

4. Return Shipping Costs

For change-of-mind returns, you are responsible for the direct return shipping cost only where this was disclosed before purchase and applicable law permits it.

Please review the return address and destination country above before ordering, as international return costs may be higher than domestic shipping costs.

If we offer a prepaid return label at your expense, we will disclose its price and obtain your agreement before deducting it from your refund. You will not be charged twice for the same return shipment.

For defective, damaged, incorrect, or non-conforming products, we will cover the necessary reasonable return costs associated with the applicable remedy. We may provide a prepaid label, arrange collection, or reimburse reasonable postage expenses.

5. Refund Amounts and Timing

For a full change-of-mind return, we will refund the price paid for the returned products and the cost of the least expensive standard delivery option offered for your order.

If you selected express or premium delivery, the additional cost above standard delivery will not be refunded unless required by law.

For partial returns, we will refund the price paid for the returned products and any original delivery charges that must be refunded under applicable law.

We will issue refunds without undue delay and no later than 89 calendar days after receiving your withdrawal notice, subject to the permitted withholding described below.

Unless we have offered to collect the products, we may withhold the refund until we receive them or you provide evidence that you have sent them back, whichever occurs first, and only where applicable law permits this.

Any legally required shorter refund deadline will take precedence. Refunds for defective products, non-delivery, and other statutory claims will follow the applicable legal requirements.

Refunds will be made to the original payment method unless you expressly agree otherwise and incur no additional fees. We will not require you to accept store credit instead of a refund to which you are entitled.

Your bank or payment provider may need additional processing time to display the refund. If it does not appear, contact us so we can help trace it.

6. Damaged, Defective, or Incorrect Products

Please contact raulishmuller@gmail.com if a product is damaged, defective, incorrect, or does not match its description.

Provide a description of the issue and, where reasonably possible, photographs that may help us assess it. We may reasonably inspect the product, but this will not make your statutory rights subject to our unrestricted discretion.

Please report problems promptly after discovering them. This request does not shorten statutory claim periods, and the 90-day change-of-mind deadline does not apply to these claims.

We will provide the repair, replacement, price reduction, refund, or other remedy required by applicable law. Where the law gives you a choice of remedy, we will respect that choice.

We will handle your claim directly rather than require you to deal solely with the manufacturer, supplier, or carrier.

7. Sale Items and Product Coverage

Sale and promotional items are covered by this policy on the same basis as full-price items.

This policy covers physical products. It does not establish separate purchase or cancellation terms for digital content, services, or gift cards.

We do not impose a blanket “no returns” exclusion for entire product categories under this policy. Any future product-specific exception must be separately reviewed, clearly disclosed before purchase, and lawful. It will not apply retrospectively or remove mandatory rights concerning defective or non-conforming products.

8. Exchanges

For a change of size, color, or model, contact us to check availability and arrangements. Alternatively, you may return a product under this policy and place a separate order.

For defective or incorrect products, exchanges are only one possible remedy and will not replace any refund or other remedy to which you are legally entitled.

9. Gifts

Gift recipients may contact us for assistance with a return and provide information that allows us to identify the original purchase.

Refunds will normally be issued to the original purchaser’s payment method. Store credit or another arrangement may be offered only with the appropriate agreement and without restricting statutory rights.

10. Cancellations and Delivery Problems

Contact us promptly if you wish to cancel an order before delivery. If we can stop dispatch, we will arrange the cancellation and corresponding refund.

If the order has already shipped, we will explain the available options. Dispatch does not automatically remove any applicable cancellation or withdrawal rights.

For missing orders or delivery delays, contact us so we can investigate and provide the solution required by applicable law. These claims are not restricted to the 90-day change-of-mind return period.

11. Proof of Return

Please retain proof of postage. Tracking is recommended, particularly for valuable or international shipments, but purchasing additional insurance is not a condition of exercising statutory rights.

Any responsibility for loss or damage during return transportation will be determined under applicable law and the return arrangements used. We do not automatically deny a claim solely because a parcel has not yet arrived.

12. International Consumer Rights

This policy provides a voluntary commercial return benefit in addition to mandatory consumer rights.

Consumers in the European Union, the United Kingdom, Australia, and other jurisdictions retain all applicable statutory withdrawal rights, warranties, consumer guarantees, and remedies.

Our 90-day notification period extends the ordinary 90-day withdrawal notification period applicable to many online purchases in the European Union and the United Kingdom. It does not replace any longer or extended statutory period.

If applicable mandatory law provides more favorable conditions, including longer claim periods, different return-cost obligations, or faster refunds, that law takes precedence.

Nothing in this policy prevents you from contacting a consumer protection authority or exercising any other legal remedy.

13. Optional Withdrawal Form

To: NIDORA
Business address: 2200 valor way Virginia 22191
Email: raulishmuller@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Product(s):
Order number, if available:
Ordered on:
Received on:
Consumer name(s):
Consumer address:
Date:

Consumer signature(s), only if submitted on paper.

14. Policy Updates

Updates to this policy apply to purchases made after the updated policy takes effect. They will not retrospectively reduce any return period or benefit promised when an earlier purchase was made.

For assistance, contact raulishmuller@gmail.com.