Shipping Policy

Last updated: October 30, 2026

Thank you for shopping with Nidora at www.nidoras.com. This policy explains our order preparation, shipping estimates, delivery charges, and assistance with delivery problems.

1. Shipping Destinations

We offer international shipping to supported destinations worldwide. Available destinations and shipping methods are displayed at checkout.

Availability may depend on the delivery address, product, carrier coverage, and applicable shipping or trade restrictions. We do not offer delivery to every address in every country.

If we discover that an order cannot be fulfilled, we will notify you promptly and refund any payment collected for the canceled order. This does not limit any additional rights under applicable law.

2. Order Preparation — Up to 3 Business Days

Orders are normally prepared and dispatched within 3 business days after we receive your completed order and successful payment confirmation.

Preparation includes order verification, packing, and handover to the carrier.

The preparation period begins on the next business day. If a payment or address issue prevents processing, we will contact you promptly and explain any effect on the expected dispatch date.

Creating a shipping label does not, by itself, mean that your order has been dispatched.

3. Shipping Time — Approximately 9 Business Days

Our standard estimated shipping time is 9 business days after dispatch for supported destinations worldwide.

The shipping estimate begins on the next business day after the parcel is handed to the carrier. It does not include order preparation.

Stage	Standard timeframe
Order preparation	Up to 3 business days
Shipping after dispatch	Approximately 9 business days
Estimated total	Approximately 12 business days

For this policy, business days are Monday through Friday, excluding public holidays affecting preparation at the dispatch location or delivery at the destination.

If a destination or product requires a different timeframe, we will disclose it before you place your order. Any expressly agreed delivery commitment remains binding.

These are estimates, not unconditional delivery guarantees. However, describing a timeframe as an estimate does not remove our contractual obligations or your statutory rights.

4. Delivery Delays

Customs inspections, severe weather, transport disruptions, and other unexpected events may affect delivery.

If we become aware that we cannot meet the stated dispatch or delivery timeframe, we will notify you without undue delay, explain the issue, and provide a revised estimate where reasonably available.

We will offer cancellation, reimbursement, or other remedies where required by applicable law. Where your consent to a delay is required, we will obtain it; we will not treat silence as consent unless legally permitted and the required notice has been provided.

If your order has not arrived within the expected timeframe, contact raulishmuller@gmail.com. You do not need to wait an additional fixed period before reporting the delay.

Carrier or customs delays do not automatically remove your cancellation or refund rights.

5. Shipping Charges

Shipping charges and available delivery methods are displayed before you complete your purchase.

If free shipping applies, its eligibility conditions will be shown before purchase.

We will not add shipping charges to an accepted order without your express agreement. If we split an order into multiple parcels for our operational convenience, we will not charge additional shipping fees.

6. International Taxes, Customs Duties, and Import Fees

International orders may involve taxes, customs duties, or carrier clearance fees, depending on the destination, dispatch location, products, and applicable rules.

Before purchase, we will disclose whether applicable import charges are included, collected at checkout, or may be payable separately upon importation. Where required, we will provide the amount or calculation method and explain any charges that cannot reasonably be calculated in advance.

Charges collected at checkout: Your order summary will identify the taxes and duties collected and what they cover. Collection of one type of tax does not necessarily mean that every possible import or carrier charge has been prepaid.

Duties and taxes expressly prepaid: Where we expressly confirm that delivery is duties-and-taxes-paid, we will honor that arrangement. If a carrier requests payment of a charge already covered, contact us with the notice so we can arrange a correction or reimburse a duplicate payment where appropriate.

Charges payable on arrival: You are responsible for separately payable import charges only where this was properly disclosed before purchase and applicable law allows that responsibility to be placed on you.

We remain responsible for taxes, charges, and disclosure obligations that the law places on us. This policy does not transfer those obligations to you.

Customs processing may affect delivery estimates but does not override your statutory rights.

7. Tracking Your Order

Once your order is dispatched, we will send a shipping confirmation to the email address provided at checkout.

Where tracking is included in the selected shipping service, the confirmation will contain a tracking number or link.

Tracking updates may not appear immediately after dispatch. Contact us if the tracking link does not work or your parcel appears to have stopped progressing.

If an order ships in separate parcels, we will provide the available shipment information for each parcel.

8. Address Accuracy and Changes

Please check your delivery address and contact information before placing your order.

If you notice an error, contact us immediately at raulishmuller@gmail.com. We will make reasonable efforts to correct the address before dispatch.

Once a parcel has been dispatched, address changes may not be possible.

If an address error supplied by you results in a return or requires reshipping, we will explain the available options and any reasonable additional costs before arranging a chargeable service. Such costs will only be charged where permitted by law.

You will not be charged for correcting an error caused by Nidora or a party for whose actions we are responsible.

9. Lost, Damaged, or Incorrect Deliveries

Contact us if your order is lost, arrives damaged, contains the wrong products, or is marked as delivered but cannot be located.

We will investigate directly with the relevant carrier or fulfillment partner. You will not be required to resolve the matter solely with them.

Where reasonably possible, keep the packaging and provide photographs of visible damage to help the investigation. An inability to provide photographs or original packaging does not automatically invalidate your claim.

A carrier’s tracking status is evidence we may consider, but a “delivered” scan does not automatically resolve a disputed delivery.

We will provide the replacement, refund, or other remedy required by applicable law. Carrier investigations will not be used to postpone a remedy beyond the applicable legal deadline.

We do not automatically transfer the risk of loss or damage to you when a parcel leaves our warehouse or supplier. Responsibility is determined by applicable law.

10. Failed Delivery, Uncollected Parcels, and Refused Packages

If a delivery attempt fails, follow any reasonable redelivery or collection instructions provided by the carrier and contact us if you need assistance.

If a parcel is returned to us, we will contact you about reshipping or any applicable refund.

Any proposed deduction or additional charge must be lawful, justified, and appropriately disclosed. We do not automatically forfeit the full purchase price because a delivery failed or a parcel was refused.

Refusing a parcel does not necessarily communicate a valid withdrawal request. If you wish to cancel or return your purchase, please notify us clearly using the contact details below. Your statutory rights remain unaffected.

11. Order Changes and Cancellations

To request an order change or cancellation, email raulishmuller@gmail.com as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch. Once an order is in transit, we may be unable to physically stop or modify it.

Dispatch does not, by itself, remove any applicable right to cancel, withdraw, or return a purchase.

Refunds due following cancellation, non-delivery, or qualifying delays will be issued without undue delay and within the applicable legal deadline, using the original payment method unless you expressly agree to another lawful method without additional fees.

You will not be required to accept store credit instead of a refund to which you are entitled.

12. Returns After Delivery

Our separate Returns and Refund Policy explains our 15-day change-of-mind notification period, return procedures, costs, and refund arrangements.

That commercial return period does not limit rights concerning defective products, non-delivery, or other statutory claims.

13. Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights.

Where applicable law provides stronger protections, those protections apply, including rights concerning delivery deadlines, transportation risks, cancellation, and reimbursement.

Changes to this policy will not retrospectively reduce delivery commitments or rights associated with orders already placed.

14. Contact

For shipping questions, address corrections, cancellations, or delivery problems:

Nidora
Website: www.nidoras.com
Email: raulishmuller@gmail.com

Our legal seller identity, business address, and additional contact information are available in our Contact Information policy.